Host terms

These terms govern the relationship between a host and SEA LINE napredne storitve d.o.o., Spodnje Gorje 153A, 4247 Zgornje Gorje, Slovenija, company registration number 7516088000, tax number 93879512 (the “operator”), which operates the booking part of info-slovenija.si.

The info-slovenija.si business directory is operated by Veldes net d.o.o., Plemljeva ulica 8, 1210 Ljubljana – Šentvid. Use of the directory is governed by the Terms of use; this document governs accommodation listings and bookings only.

This is an agreement between two businesses. By accepting it, the host confirms that the accommodation is offered in the course of a business activity and not as a consumer.

The Slovenian version of this document is the binding one. This translation is provided for convenience.

1. Definitions

In these terms:

• **Platform** — the booking part of info-slovenija.si, including the host control panel.
• **Operator** — the company named above, which runs the platform and intermediates accommodation contracts.
• **Host** — a business or a person with a registered activity who offers accommodation through the platform.
• **Guest** — a person who books accommodation through the platform.
• **Property** — the place a host publishes (house, apartment building, hotel, campsite and so on).
• **Unit** — a single bookable unit within a property (room, apartment, cabin) with its own price, capacity and calendar.
• **Booking** — a confirmed and paid reservation of a unit for a given period.
• **Commission** — the operator’s fee for intermediation, expressed as a percentage of the accommodation part of the price.
• **Payout** — the transfer of the host’s share to their bank account through the payment service provider.

2. Formation of the agreement and versioning

The agreement is concluded when the host ticks the acceptance box in the control panel and switches hosting on. Acceptance has the same effect as a signature.

On acceptance the date and time, the version of this document and the commission rate in force at that moment are recorded permanently. That record is the only authoritative answer to which terms a host accepted, even if the text on this page changes later.

The host may print or save the current version at any time; on request the operator supplies the text of the version the host accepted.

3. The operator’s role

The operator is an intermediary. The accommodation contract is concluded directly between the host and the guest; the operator is not a party to it, is not a travel organiser and is not liable for its performance.

The operator collects payment for the stay in the name and on behalf of the host and carries out the related acts (confirming the booking, issuing the confirmation, applying the cancellation rules, refunding). A payment made through the platform counts as payment to the host and discharges the guest’s obligation to the host.

The operator gives no guarantee as to the number of bookings, turnover or occupancy.

4. Host eligibility

By accepting these terms the host represents, and warrants throughout the relationship, that:

• they have legal capacity, are at least 18 years old, and the person accepting is authorised to represent the host;
• they hold the appropriate registered status for offering accommodation (private room provider, sole trader, company, farm with a supplementary activity or another permitted status) under the Hospitality Act and other applicable rules;
• the property meets the prescribed minimum technical and minimum service conditions and, where required, is categorised;
• the property is entered in the Register of Accommodation Establishments (RNO) at AJPES and the registration number will be entered in the listing;
• they hold every permit and consent needed to let the property, including consents of co-owners, the owner or the building manager where required;
• they hold the rights to all content they publish and its publication infringes no third-party rights;
• they are not subject to international restrictive measures and the funds they receive are not connected with unlawful acts.

5. Registration number of the property

Where the rules of the country or municipality in which the property is located require a registration or identification number for short-term letting, the host must enter it in the listing. In Slovenia this is the RNO number.

The operator must display that number, carry out random checks on its validity, and share activity data about the property with the competent authorities where the rules on short-term rental require it.

If the number is missing, plainly incorrect or revoked by an authority, the operator may suspend or remove the listing until the host puts it right. The host is liable to the operator for damage caused by an untrue number.

6. The listing

The host is solely responsible for the content of the listing. Description, photographs, capacity, amenities, house rules and prices must be true, complete and kept current, and must not create a misleading impression.

• Photographs must show the actual property. A listing must contain at least five photographs, at least 1024 pixels wide; 1600 pixels or more is recommended. A property may hold up to 24 photographs and a unit up to 12.
• The host grants the operator a non-exclusive, transferable, royalty-free right to use the published content to display, promote and archive the listing and to present the platform. The right survives the listing to the extent needed for the archive and for bookings already made.
• Phone numbers, email addresses, web addresses, links to other booking channels and other direct contact details must not be placed in the listing.
• The listing must not contain discriminatory conditions or content contrary to law or fair business practice.
• Every mandatory extra charge (final cleaning, pet fee, extra guest fee) must be entered in the field provided for it, not only described in the text.

7. Prices, taxes and the tourist tax

The host sets the prices. Prices are in euro and include all mandatory charges except the tourist and promotion tax, which is shown and charged separately to the guest.

The tourist and promotion tax is charged at the time of booking, by the number of guests and their age, under the ordinance of the municipality in which the property is located. It is paid out to the host in full and no commission is charged on it. The host is responsible for the amounts entered, for exemptions, and for remitting and reporting the tax to the municipality.

The host alone is responsible for income tax, value added tax and any other public charges arising from letting. The operator does not provide tax advice.

The operator must report host and turnover data to the competent tax authority under the rules on reporting by platform operators. The host must supply true and complete data for that purpose on request; without it payouts may be withheld.

8. Calendar and availability

The host must keep the calendar so that only genuinely available units show as free.

The platform prevents double bookings inside its own system at database level. Keeping other sales channels in step is the host’s responsibility, where needed through the two-way calendar (iCal) synchronisation the platform supports.

Calendar synchronisation depends on external services and is not instantaneous. The operator is not liable for overlaps caused by delay, error or unavailability of an external calendar.

If a unit is unavailable because of a calendar error, that is a host cancellation with the consequences set out in section 12.

9. Bookings

Bookings are instant and paid in full in advance. The host cannot refuse an individual booking after the event; publishing an available unit at a published price is a binding offer.

A price quote is valid for a limited time and is re-checked before payment. If availability or price changes in the meantime, no booking is concluded.

Once a booking is confirmed the host receives the data needed to deliver the stay and to register guests as required by law. That data may be used for those purposes only.

The host must provide the stay in the scope and quality published and give access on arrival in the agreed way.

10. Commission

The operator is entitled to a commission on each booking. The rate in force is shown in the control panel and was shown to the host on the acceptance box; it is also recorded on acceptance.

• Commission is charged on the accommodation part of the price only. It is never charged on the tourist and promotion tax.
• A minimum commission of EUR 3.00 applies per booking, even where the percentage would produce less.
• The commission is all-inclusive: card processing costs charged by the payment service provider are borne by the operator out of its commission. They are never charged to the host or deducted from a payout, whatever card the guest paid with.
• Listing is free of charge. There is no monthly subscription.
• Commission is calculated at the time of booking and is never paid separately — it is deducted from the payout for that booking.

10.a The commission invoice

Once a month the operator issues the host an invoice for the commission on the preceding calendar month. An invoice is issued only where commission was actually charged in that period; a month with no bookings produces none.

A booking appears on the invoice for the month in which its payout was actually transferred. A booking whose payout falls in the following month appears on that month’s invoice. Each line states the booking code, the stay dates, what the guest paid, the base the fee was calculated on and the commission; for a cancelled booking the base is the withheld part only.

The invoice is issued electronically, sent to the host’s email address and kept available in the control panel under Payouts. It is deemed served on the day it is sent.

Because the commission has already been deducted from the payouts, nothing is payable on this invoice; it is a record of the intermediation cost for the host’s books. No VAT is charged while the operator is not VAT-registered, and the invoice then carries the applicable exemption clause.

The commission invoice is not fiscally verified with FURS: commission is settled by deduction from a transfer, which is not cash business.

Any objection to the calculation must be raised within 30 days of receiving the invoice. A well-founded objection is settled by a credit note or an adjustment on the next invoice.

11. Payouts

Payouts are made through the payment service provider Stripe. Before publishing, the host must complete the provider’s onboarding (identity and business verification) and enter a bank account. The provider’s own terms also apply to that relationship.

The guest pays in full at booking. Until the guest departs, the money stays in the operator’s account at the payment service provider, so a refund on cancellation is always possible regardless of the balance in the host’s own account.

A payout falls due on the guest’s departure date. The host may choose how payouts are grouped (per booking, weekly or monthly) in the settings.

A payout happens in two steps. When it falls due, the operator transfers the host’s share to the host’s account at the payment service provider. From there the provider itself pays the money out to the host’s bank account, on its own schedule, which the operator does not control.

The first bank payout is normally slower — the payment service provider holds it for roughly seven business days from when funds first arrive — and later ones are normally completed within a few business days. These timings are the provider’s rules and can change; the current schedule is visible in the host’s account with the provider.

If onboarding is incomplete, data is missing, or there is a reasonable suspicion of abuse, payouts are withheld until the cause is removed. A withheld payout does not cancel a booking.

The operator may set off its claims against the host (in particular commission, refunded amounts and refund costs) against sums it owes the host. Where a payout has already been made and a guest must be refunded, the host must return the corresponding amount within eight days of a request.

12. Cancellation and refunds

The host chooses one cancellation policy per unit. The period runs in days up to the arrival date:

• **Flexible** — free cancellation up to 1 day before arrival.
• **Moderate** — free cancellation up to 5 days before arrival.
• **Strict** — free cancellation up to 14 days before arrival.
• **Non-refundable** — no free cancellation.

After the free period only part of the nightly price is withheld: the first night under the flexible policy, 50 per cent under the moderate policy, and the whole nightly amount under the strict and non-refundable policies. The final cleaning fee and the tourist tax are always refunded to the guest.

On a cancellation, commission is charged on the withheld amount only; the rest of the withheld amount goes to the host.

A guest may cancel through the platform only until the arrival day begins. From the arrival day onwards a cancellation is made by the host.

A cancellation by the host always means a full refund to the guest, whatever policy was chosen. Host cancellations are recorded. Repeated cancellations are a breach of these terms and may lead to the measures in section 18.

If a guest does not arrive and does not cancel, the host marks the booking as a no-show. No refund is made and the amount stays with the host.

Refunds are made to the payment method used for the booking. The time to arrival depends on the guest’s bank.

13. Invoices and fiscal verification

The supplier of the accommodation service is the host, so the invoice to the guest is always issued by the host.

The host may switch on the option for the platform to prepare and send the guest’s invoice in the host’s name and on the host’s behalf. In that case the host supplies their issuing details (tax number, VAT status, business premises and electronic device identifiers) and warrants that they are correct. The numbering series belongs to the host.

Accommodation is invoiced at the reduced VAT rate where the host is VAT-registered; where they are not, the invoice states the applicable exemption clause. The tourist tax is outside the VAT base and is shown as its own line.

The host is responsible for meeting the fiscal verification obligations (dedicated digital certificate, registration of business premises, verification of invoices with the tax authority). If the option is not switched on, or the conditions for verification are not met, the host must issue the invoice themselves; the booking confirmation (voucher) issued by the platform is not an invoice.

14. Guest registration and reporting

The host must keep the prescribed guest register and report guests to the competent authorities within the prescribed deadlines, including through the eTurizem system. The platform shows the host the guest data needed for that purpose but does not take over the obligation to report.

The host may enable direct submission of the guest book to the eTurizem system in the control panel. They do so either by granting the platform’s AJPES user the reporter role for their establishment in the eTurizem application, or — at their own choice — by storing their own AJPES portal login and qualified digital certificate in the control panel; the platform stores these encrypted and uses them solely to call the official eTurizem interface (wsETurizemPorocanje) in the host’s name. Every submission is triggered by the host; nothing is sent automatically. The platform stores the AJPES receipt of every submission (package number and any errors) and shows it on the booking. The statutory obligation to register guests, and responsibility for the accuracy and timeliness of the submitted data, remain with the host; the host may turn direct submission off, remove the stored data, or revoke the reporter role in eTurizem at any time.

The host must report and remit the tourist and promotion tax to the municipality.

The operator may pass data about the host, the property and completed bookings to the competent authorities where the law requires it or where an authority requests it within its powers.

15. Personal data

In respect of guests’ personal data the operator and the host are separate controllers, each for their own purposes.

Guest personal data received through the platform may be processed only to deliver the stay, to meet legal obligations and for accounting. Using it for marketing, passing it to third parties or adding it to other databases without an independent legal basis is not permitted.

The host must keep the data secure and must notify the operator without delay of any personal data breach affecting guests obtained through the platform.

The processing of hosts’ personal data is described in the Privacy policy.

16. Guest reviews

Only a guest with a completed stay booked through the platform may leave a review. Accommodation reviews are separate from directory reviews and the two are never merged.

Influencing reviews is prohibited: writing or ordering reviews, making a benefit conditional on a review, and pressuring a guest over the content of a review are breaches of these terms.

The host may reply publicly to a review. The operator does not remove a review merely because it is negative, but does remove one that is abusive, factually untrue, contains third-party personal data or does not relate to the stay.

17. Going around the platform

The host must not induce a guest who found the stay through the platform to conclude or pay for it outside the platform, nor offer a benefit for doing so.

The prohibition covers the stay booked through the platform and immediate repeat stays by the same guest within twelve months arranged on the basis of that first contact.

On a breach the operator may charge the commission it would have earned and take the measures in section 18.

This section does not restrict the host from selling through their own or other channels, and imposes no obligation to offer the same or better prices here. The host may offer different prices and conditions elsewhere.

18. Restriction, suspension and termination

The operator may restrict, suspend or withdraw a listing or access to the service where the host breaches these terms or the law, where published data is untrue, where a required registration number is missing, on repeated cancellations or serious guest complaints, and on a reasonable suspicion of abuse or fraud.

The operator notifies the host of a restriction or suspension with a statement of reasons, as a rule before the measure takes effect and otherwise immediately after. Termination is notified at least 30 days in advance, except where that is impossible because of a legal obligation, repeated breaches or a serious risk to guests.

A measure does not affect bookings already confirmed: the host must honour them and the operator must make the corresponding payouts.

The host may terminate at any time by unpublishing the property and notifying the operator. Termination does not affect confirmed bookings or the obligations arising from them.

19. Ranking

The order of properties in search results is determined mainly by, in descending importance: how well the property matches the guest’s search (place, dates, number of guests, filters), availability in the period searched, completeness of the listing (photographs, description, amenities, house rules), reviews and host responsiveness, the host’s cancellation rate, and how current the calendar is.

It is not possible to pay directly for a better position in search results. If the operator later introduces paid placement, such a position will be clearly marked as advertising and this section updated.

The operator does not, itself or through related parties, list accommodation on the platform. Should that change, the differentiated treatment will be described here.

20. Access to data

In the control panel the host has access to data on their own listings and bookings: views and interactions with the listing, the list of bookings with guest details, the breakdown of price, commission and payouts, and the history of cancellations and reviews. The data can be exported in a machine-readable format.

The operator does not give a host personal data of other hosts or of guests who have not booked with them, or data whose disclosure would breach data protection rules or third-party trade secrets.

Aggregated and anonymised data on demand, prices and occupancy may be used to develop and market the platform.

21. Liability

The operator works to keep the platform running but does not guarantee uninterrupted availability. Short interruptions are possible for maintenance, upgrades or disruption at external providers.

The operator is not liable for performance of the accommodation contract, for the condition or compliance of the property, for the conduct of guests or hosts, for damage to property and equipment, or for indirect damage, lost profit or lost expected income.

The operator’s liability to the host is limited to the commissions received from that host in the twelve months before the event giving rise to the claim. The limit does not apply to damage caused intentionally or through gross negligence, or to liability that cannot be limited by law.

The host is liable to the operator for damage caused by breach of these terms, untrue data or failure to meet legal obligations, and shall on first request hold the operator harmless from third-party claims arising from it.

Neither party is liable for non-performance caused by force majeure.

22. Insurance and damage

The platform provides no guest damage guarantee and does not support security deposits. Hosts are advised to hold appropriate liability and property insurance for letting.

Damage claims are pursued by the host directly against the guest. The operator may pass on the data needed to pursue such a claim where there is a legal basis for doing so.

23. Intellectual property

The platform, its code, design, texts and database are protected by copyright, related rights and the sui generis database right. The host must not copy, extract or use them outside the purpose of using the platform.

Content published by the host remains the host’s; the operator uses it within the right granted in section 6.

The operator’s trade marks and logos may be used only with its prior written consent.

24. Complaints and dispute resolution

A host may send a complaint about the platform, a calculation, a payout or a measure taken by the operator to pravno@info-slovenija.si. The operator acknowledges receipt and replies as a rule within 15 working days; where longer is needed, it says so and gives an expected date.

If a complaint is not resolved by agreement, the parties may agree to mediation. For that purpose the operator is willing to take part in mediation at the Mediation Centre of the Chamber of Commerce and Industry of Slovenia or at the European Centre for Dispute Resolution (ECDR) in Ljubljana. Proposing mediation does not exclude the right to go to court.

Each party bears half the cost of mediation unless they agree otherwise.

25. Changes to these terms

The operator may change these terms. It notifies the host by email and in the control panel at least 30 days before a change takes effect.

A host who does not accept a change may terminate without consequence before it takes effect. Continuing to use the platform after it takes effect means accepting the changed terms.

A shorter period or immediate effect is permitted only where required by law or by an authority’s decision, or where the change is necessary to remove a security risk.

A change in the commission rate applies only to bookings made after it takes effect. Bookings already confirmed keep the rate in force when they were confirmed.

26. Final provisions

This relationship is governed by the law of the Republic of Slovenia, excluding its conflict-of-law rules. Disputes that cannot be settled by agreement fall to the competent court in Ljubljana.

If a provision of these terms is held invalid, the remainder stays in force and the invalid provision is replaced by one closest to its commercial purpose.

The host may not transfer its rights and obligations to a third party without the operator’s written consent. The operator may transfer the agreement to a legal successor or an affiliated company, and will notify the host.

These terms, together with the Privacy policy, the price list in force and the settings in the control panel, form the entire agreement between the parties on letting accommodation through the platform. Where this document and the directory Terms of use conflict on accommodation letting, this document prevails.

The Slovenian version is binding. Translations are for information.

Contact for hosts: nastanitve@info-slovenija.si.